Last Updated: December 2025
Thank you for choosing Zahra Diamonds. Our goal is to deliver your diamonds safely, securely, and on time. This Shipping Policy explains how deliveries are handled for all orders placed with us through www.zahradiamonds.com or via direct communication.
1. Order Processing Time
- Orders are processed only after full payment has been verified.
- Processing time may range between 1–4 business days, depending on product availability, certification, or additional verification steps.
- Custom, bulk, or investment-grade orders may require extra processing time. You will be informed in advance.
2. Shipping Methods
We ship diamonds through trusted, insured, and industry-standard logistics partners specializing in high-value goods.
Shipping partners may include:
- Secure courier services
- Armoured logistics providers
- Jewellery/delivery specialists
The mode of shipping is selected based on the value of the diamond, destination, and security requirements.
3. Shipping Coverage
We currently ship to:
- All major cities and regions within India
- International shipments may be available on request, subject to compliance and additional verification
For international shipping inquiries, contact us at info@zahradiamonds.com.
4. Shipping Charges
- Shipping charges vary based on the order value, location, and insurance requirements.
- The final amount will be shared with you during the order confirmation process.
- For high-value orders, shipping and insurance may be included or subsidised at our discretion.
5. Delivery Timeframes
Expected delivery time after dispatch:
- Within India: 2–7 business days
- International: Timeframes depend on customs, distance, and logistics partner availability
These are estimated timelines. Actual delivery may vary due to carrier delays, clearance checks, or unforeseen circumstances.
6. Insurance & Security
- All shipped diamonds are sent with secure packaging and may include transit insurance depending on the order value and shipping method.
- Insurance covers the product until it reaches the delivery address provided by the customer.
- After successful delivery, the responsibility shifts to the buyer.
7. Order Tracking
Once your order has been dispatched, you will receive:
- Tracking details (email, WhatsApp, or SMS)
- Courier partner information
- Expected arrival date
If tracking is not available due to security reasons, we will provide manual updates.
8. Delivery Requirements
To ensure safe delivery:
- A valid government ID may be required at the time of receipt.
- The recipient’s name must match the details shared at the time of order.
- For high-value deliveries, the courier may require a signature and verification call.
If no authorized person is available during delivery, the courier may attempt redelivery or request pickup from a secure location.
9. Incorrect or Incomplete Address
Zahra Diamonds is not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address details
- Unreachable phone numbers
- Customer unavailability
Reshipping charges may apply in such cases.
10. Damaged or Tampered Packages
If you receive a package that appears damaged, tampered, or unsealed:
- DO NOT accept the delivery
- Take photos/videos immediately
- Inform us within 24 hours at info@zahradiamonds.com
We will coordinate with our logistics partners to resolve the issue.
11. Delays Beyond Our Control
We are not liable for delivery delays caused by:
- Natural events
- Political restrictions
- Customs checks
- Logistics strikes
- Carrier issues
- Local area restrictions
However, we will assist in tracking and resolving the delay as quickly as possible.
12. Contact Us
For questions regarding shipping, reach out to us:
📧 info@zahradiamonds.com
🌐 www.zahradiamonds.com