Last Updated: December 2025
Welcome to Zahra Diamonds. By using our website (www.zahradiamonds.com) or engaging with our products and services, you agree to the following Terms & Conditions. Please read them carefully.
1. About Us
Zahra Diamonds
Surat, India
We offer verified natural and CVD diamonds to investors, jewellers, and individual buyers, with complete transparency and trusted quality.
If you have questions about these terms, contact us at:
📧 info@zahradiamonds.com
2. Use of the Website
By accessing our website, you agree to:
- Use the site only for lawful purposes
- Not engage in activities that damage or disrupt the website
- Not attempt unauthorized access to our systems
- Provide accurate information when submitting forms or inquiries
We reserve the right to refuse service, remove content, or restrict access if misuse is detected.
3. Product Information & Accuracy
We strive to provide accurate details about all diamonds, including:
- Carat
- Cut
- Clarity
- Colour
- Certifications (if applicable)
However:
- Minor variations may occur due to photography, lighting, or device display.
- All diamond details are shared transparently but should be independently verified by the buyer if required.
Zahra Diamonds is not liable for interpretation differences caused by display settings or assumptions beyond the provided specifications.
4. Pricing & Payments
- Prices are subject to change without prior notice.
- Quotes provided for diamonds or bulk orders are valid only for the duration mentioned in the quotation.
- Payments must be completed through secure methods communicated by us.
- We do not store payment card information on our servers.
Orders are confirmed only after full payment (unless otherwise agreed in writing).
5. Orders, Delivery & Insurance
Order Confirmation
An order is considered confirmed only after payment verification and explicit acknowledgement by our team.
Delivery
- Deliveries are managed through trusted logistics and security partners.
- Delivery timelines may vary depending on location and product availability.
Insurance
Diamonds shipped through logistics partners may include transit insurance where applicable.
The buyer is responsible for providing accurate delivery information.
6. Returns, Exchange & Refunds
Due to the nature of diamonds and customized orders:
- Returns and exchanges are not accepted once the product has been shipped or handed over.
- Refunds are applicable only in cases of:
- Incorrect product delivered
- Manufacturing or grading discrepancies confirmed by certified evaluation
Refund decisions are made at Zahra Diamonds’ discretion after investigation.
7. Authenticity & Certification
Where applicable, diamonds may come with certifications from recognized gemological institutes.
Buyers are responsible for verifying certificates and matching them with the product received.
Zahra Diamonds ensures transparency but is not responsible for external lab delays or grading disputes.
8. Communication
By contacting us or submitting your details on our website, you consent to receive:
- Email responses
- WhatsApp or phone communication
- Order updates
- Important service notifications
You may request to opt out of marketing communication at any time.
9. Intellectual Property
All content on this website—including text, images, graphics, and branding—is the property of Zahra Diamonds.
You may not:
- Copy
- Modify
- Reproduce
- Distribute
…any content without written permission.
10. Limitation of Liability
Zahra Diamonds is not liable for:
- Losses due to misuse of products
- Errors caused by inaccurate buyer information
- Delays caused by external logistics providers
- Indirect, incidental, or consequential damages
Our liability is limited to the amount paid by the customer for the specific order.
11. Third-Party Links
Some pages may link to external websites for tools, payment gateways, certifications, or resources.
We are not responsible for the content, security, or practices of these third-party platforms.
12. Termination of Service
We reserve the right to:
- Refuse service
- Cancel orders
- Restrict website access
…if fraudulent or suspicious activity is detected.
13. Governing Law
These terms are governed by the laws of India.
Any disputes shall be handled within the jurisdiction of Surat, Gujarat.
14. Changes to Terms
We may update these Terms & Conditions at any time.
The updated version will be published on this page with a new “Last Updated” date.
15. Contact Information
For support or clarification regarding these Terms:
📧 info@zahradiamonds.com
🌐 www.zahradiamonds.com